Политика возврата средств

Satisfaction of our customers is our priority. If you aren't satisfied with your order for any reason, please contact us at info@besttandoor.ca. We'd love to have the opportunity to help you.

 

Return policy

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

Address or other customer error: If a package is returned intact to besttandoor.ca due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise. For "free shipping" packages, shipping cost will be assessed and deducted from final reimbursement.

Violation of laws: If a package is returned to besttandoor.ca due to the violation of a country's laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to besttandoor.ca. A refund will be issued to the customer, minus the freight. For "free shipping" packages, shipping cost will be assessed and deducted from final reimbursement.

Customer refusal: If a customer refuses a package because of additional fees (taxes or for any other reason), besttandoor.ca will issue a refund for the product only, minus the freight and taxes, upon receipt of the returned package and inspection that all originally shipped goods have been returned. The customer will be responsible for any shipping fees incurred. For "free shipping" packages, shipping cost will be assessed and deducted from final reimbursement.

Custom seizure: If a package has been halted/seized by customs, the customer will not receive credit for the order. If and when besttandoor.ca receives the returned package intact, a refund will be issued to the customer only, minus the freight and taxes. For "free shipping" packages, shipping cost will be assessed and deducted from final reimbursement.

Any duties or taxes that may apply are customer's responsibility.

Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, Customer will be responsible for S&H unless it is due to company or Carrier error. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
We are unable to offer any refunds on returns or exchanges after 30-day period.

 

Return process:

 

Step 1:

Within 30 calendar days after receiving your order, email our customer service at: info@besttandoor.ca to explain the reason for the return/exchange and to request a Return Authorization (RA) number.

Only those returned packages that include an RA number will be accepted. We have every right to refuse to sign for the packages if you send it back without our authorization. Other, you will be responsible for all the losses arising.

Step 2: 

Prepare returned items in secure packaging, including the original order invoice with the returns section completed.

Step 3:

Ship returned products via insured or traceable method of shipment to the return address that we will provide to you. Also, when you ship out the items, please email the tracking number to us. Upon receipt of your returned items, we will further inspect the items and your refund will be processed during 1-2 days. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days (it depends on your financial institution's policies).

Refund (if applicable)

After receiving and verifying your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and the credit will be automatically credited to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)
If you have not received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially published.
Next, contact your bank. Often there is some processing time before a refund is sent.
If you have done all this but have not yet received a refund, please contact us at info@besttandoor.ca.

Shipping

To return a product, send it by mail to Our warehouse: 400 Bloor Street, Unit 92, Mississauga, ON, Canada, L5A 3M8, (please send your return request first for review and approval).

You are responsible for paying your own shipping costs to return your item. Shipping cost is not refundable. If you receive a refund, the shipping cost will be deducted from your refund. For "free shipping" packages, shipping cost will be assessed and deducted from final reimbursement.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you send goods you should use the delivery tracking service or purchase shipping insurance. We do not guarantee that we will receive your returned item.

 Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Also we reccomend to refuse the shipment. In this case the driver will be able to pick it up right away.

May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us immediately, maximum within 48 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For 'defective' claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order during 1-2 days. 

Damaged or Missing Items: our tandoors are insured against damage and loss during transportation. Please notify the shipping company of any damaged or missing parcels.

If your order does not contain the tandoor in it, claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 48 hours of merchandise receipt. Please retain all packaging material in case if an inspection is necessary. In the case of shipping damages, we may contact the carrier.

Undelivered, Unclaimed, Refused, or Returned Packages:

A 10% restocking fee and a Return to Sender fee of $14.99 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error. For 'free shipping' packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

 Exceptions / non-returnable items

Unfortunately, we cannot accept returns on FINAL SALE items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.